Overdrive's New HELP Tool

Written by: 
Overdrive, Inc.

In OverDrive's ongoing effort to improve the user experience for downloading eBooks, audiobooks, and more, we are excited to announce the release of a new tool called My Help. This is the first phase of improvements for OverDrive's help system. Click on the screenshot to try it!

  • The My Help wizard provides 'custom' getting started information based on the formats that a customer wants to use (audiobooks, eBooks, music, video) and the type of computer or device the customers has (Windows, Mac, Android, NOOK, etc).
  • Customers are shown targeted information about the software they need, formats they can use, steps they need to take to get titles, and a list of popular related questions."
  • Note that the My Help wizard has been customized with the formats (eBooks, audiobooks, etc.) available in the Marmot collection.

 

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