How do I get a library card?

Go to https://gcld.org/library-card for the requirements for a Grand County Library Card. A Grand County Library card is available for sign up and use at all 5 of our service outlets as well as accessing online resources.

How many books, DVDs, etc. can I check out at a time?

This depends upon your library card. Grand County Library Cards allow unlimited check outs. Limited Use Cards allow for up to 5 items at a time. One4Fun has a limit of one item at a time. Remember, this is just for the physical items. Libby/OverDrive allow for a maximum of 5 books/audiobooks at a time; Kanopy allows for up to 8 videos a month and unlimited for Kanopy Kids. hoopla, Rosetta Stone (language learning) and other digital media have no limits.

How do I get Access Grand?

To see all the offerings available through Access Grand and request a day pass:
• Go to the Access Grand Request Page. (You can also access this page from our Online Catalog by clicking the 'More' option on the left sidebar and then expanding the 'Access Grand Passes' section.)
• Click on the date in the calendar icon you wish to visit one of our partners. 
• There is a 30 day time frame in which to reserve a pass.
• To find out more about the organization, click on the name in the green box.
• Options will pop up to find out more about our partner.
• You can visit their website by clicking the “Site” button, see a map, and see how many tickets are available for that day.
• If you like what you have read, click on “Request Pass.” 

How do I renew my library card?

In order to keep our contact information for you current, library cards expire every 2 years. If your library card is expired or you receive an email notification saying it is time to renew, simply stop by or call a Grand County Library branch to update your contact information.

What Text Message Alerts can I get?

You can renew library materials and get information about your items on hold via text message using Shoutbomb if you have a text messaging capable phone. Regular text messaging rates apply.

Are pets allowed in the library?

While GCLD loves our furry friends, pets are not allowed in our libraries. Service animals and certain programs such as Read to a Dog are permissible. We encourage you stop by Fraser Valley Library and engage with our Dog Toy Library located outside.

Does GCLD charge library fines?

Effective January 1, 2020, Grand County Library District no longer applies fines for overdue items. Fees for lost, damaged, and other items can be payed in branch via check, credit card, or cash. Please see our 'Borrowing and Fees' page for more information.

What do I do if I damage or lose a book or DVD?

We recognize that sometimes, things happen! Simply contact your local branch and let them know. They will let you know the cost to replace including a processing fee. DO NOT PURCHASE A BOOK OR DVD TO REPLACE THE LOST/DAMAGED ITEM. We are unable to accept non-processed books as replacements.

Do you have a notary?

Unfortunately, we do NOT currently provide notary services.

Do you offer test proctoring?

Granby Library offers test proctoring services. It is available through appointment, availability, and for a fee. Contact Granby Library for more information, (970) 887-2149.

How do I reserve a meeting room/study room?

Simply go to the Other Services tab on gcld.org and follow the directions.

Do you have Wi-Fi?

Wi-Fi is available in all branches during open hours and there is some availability immediately outside the branches from 7a.m.-10p.m. daily.

Do you have Wi-Fi printing or check out laptops for use?

Wi-Fi and mobile printing is available via PrinterOn -- please see our Mobile Printing page for more information. The cost is $0.25 per black & white page or $1 per color page. All GCLD branches have iPads available for use in branch.

Do you have scan or fax capabilities?

We do. Scanning is free, and faxing is $1 per page with a maximum charge of $10 per fax. We do not offer international faxing. To receive a fax, contact your local branch for the fax number; printing fees apply

How do I find out about Career Online High School?

Grand County Library District is pleased to offer a limited number of scholarships for Career Online High School. The program includes both an accredited high school diploma as well as a career certificate. Go to gcld.org/cohs for more information.

Sierra Password Questions

Why does my library account require a password?

Public library use is confidential so you may seek information and explore the world you live in without scrutiny or question from others. Libraries have long held this belief. The dramatic nationwide increase in cybercrime, identity theft, and security around personal identifying information (PII) has brought the need for passwords to the forefront of our libraries.

What are best practices for password creation?

  • Using a combination of letters (capital and lower case), numbers, and special characters (such as $ or #) takes longer to crack. #L1br4Ryc@rd takes roughly 138,000 years for current brute force attacks to guess.
  • Save your password in a password vault.

Why do I need to reset my password by July 31?

A default password is not a good password as everybody knows the structure. All library card holders must change their password to a personal password (see What are best practices for password creation). If a patron does not change their password by July 31, our system will do an auto re-set with a randomly created password.

To change a randomly created password, see the “Help! I forgot my password” section of this FAQ.

How do I reset my password?

  • There are a few options for resetting your password. Use the My Account link at the top of any page of gcld.org. Log into your library account with your library card number and current password. Click on Account Settings down the left-hand column and then change your password.

OR

  • Use the My Account link at the top of any page of gcld.org. Click on “Forgot Password? Reset my password.” and enter library card number. You will receive an email to reset your password.

OR

  • Ask the librarian at the circ desk to reset your password to the default password.

Help! I forgot my password.

  • Use the My Account link at the top of any page of gcld.org. Click on “Forgot Password? Reset my password.” and then enter your library card number. You will receive an email to reset your password.

OR

  • Ask the librarian at the circ desk to trigger a Password Update for the next time you log into your account.

How do I reset my password after library hours?

Go to My Account tab on our website. Click on “Forgot Password? Reset my password.” and then enter your library card number. You will receive an email to reset your password.

I clicked “Forgot password? Reset my Password.” but haven’t received the email to reset.

A couple glitches could have occurred.

  • First, check your junk or spam mail folder. Perhaps the email went there.
  • Second, do a search for “pika”.
  • Third, we might not have your accurate email in our system. You can verify your contact information in “My Account” if you log into your account but this requires your library card number and current password. Reach out to a librarian to verify your email address.

I don’t have an email for my library account.

  • Use the My Account link at the top of any page of gcld.org. Log into your library account with your library card number and current password. Click on Account Settings down the left-hand column and then change your password.

OR

  • Ask the librarian at the circ desk to reset your password to the default password.

Is the Libby password the same as my library card?

Yes.

Libby’s asking for a password, but I don’t remember it. How do I reset?

Libby does not have a password reset function. You will need to reset your password through Grand County Library District.

There are a few options for resetting your password.

  • Use the My Account link at the top of any page of gcld.org. Log into your library account with your library card number and current password. Click on Account Settings down the left-hand column and then change your password.

OR

  • Use the My Account link at the top of any page of gcld.org. Click on “Forgot Password? Reset my password.” and then enter your library card number. You will receive an email to reset your password.

OR

  • Ask the librarian at the circ desk to reset your password to the default password.